DELIVERY & RETURNS
Straightforward delivery. Straightforward returns.
Everything you need to know about getting your 7SEVEN order, changing a size or sending something back.
UK STOCKED
TRACKED DELIVERY
14 DAY RETURNS
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All in-stock 7SEVEN orders are dispatched from the UK.
We aim to get orders packed and on their way as quickly as possible. Once your order has been dispatched, you’ll receive tracking details by email.
UK delivery: Royal Mail Tracked 48
Free UK delivery: Orders over £150Royal Mail Tracked 48 aims to deliver in two working days after dispatch, although this is a delivery aim rather than a guaranteed service.
Most orders are dispatched within 1–3 working days.
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Yes. 7SEVEN ships from the UK to selected international destinations.
Available countries, delivery services and shipping costs are shown at checkout.
International orders may be subject to local import duties, taxes or customs charges depending on the destination. These are the responsibility of the customer unless stated otherwise.
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Yes.
If you change your mind, you have 14 days from receiving your order to let us know you want to return it. Once you’ve told us, you then have a further 14 days to send the item back.
Items should be returned clean, in their original condition and with any original tags or packaging supplied.
You’re welcome to try your order on to check the fit. We just ask that items aren’t worn beyond what would reasonably be needed to inspect them.
To start a return, contact us at 7sevenuk@gmail.com with your order number and we’ll send you the return instructions, or you can reach us via social @7sevenuk.
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Absolutely.
If the fit isn’t right, send us a message with your order number and the size you’d like instead.
For standard size exchanges, you cover the postage to return the original item and we’ll cover the standard UK postage to send the replacement back out to you.
Exchanges are subject to stock availability, so contact us before sending anything back.
Not sure which size you need? Message us with your height, waist size and how baggy you want them and we’ll help.
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For change of mind returns and size exchanges, return postage is the customer’s responsibility.
We recommend using a tracked service and keeping your proof of postage until your return has been processed.
If we’ve sent the wrong item or your product arrives faulty, we’ll cover the appropriate return postage.
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If you cancel and return your entire order under your statutory cancellation rights, we’ll also refund the cost of our standard delivery option.
If you chose a more expensive or express delivery service, we’re only required to refund the amount equivalent to our standard delivery service.
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Once your return has been received and checked, we’ll process the refund back to your original payment method straight away!
Where statutory cancellation rights apply, refunds will be made within the required 14-day period after the goods are returned or evidence of return is provided.
Your bank or payment provider may take additional time to show the refund in your account.
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If your item arrives faulty, damaged or we’ve sent you the wrong product, message us before returning anything.
Send your order number and a couple of photos if relevant and we’ll get it sorted.
We’ll cover reasonable return postage where an item is faulty or has been sent incorrectly.
Nothing in this policy affects your statutory consumer rights.
Still not sure?
Just message us.
There’s no customer service maze here. If you’re unsure about a size, delivery or return, we’ll help you sort it!